Legal notes

Copyright

This website is owned and operated by Erowa Ltd ("Erowa"). No material from this website or any other website owned by Erowa may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way. However, you may download a copy of these materials on each individual computer for your own personal, non-commercial use, preserving all copyright and other proprietary notices. Modification of the materials for any purpose constitutes an infringement of Erowa's copyrights and proprietary rights and is therefore prohibited. All trademarks, service marks and trade names on this website are owned by Erowa.

Disclaimer

The user expressly agrees that Erowa does not make any warranty as to the accuracy, reliability or content of any information provided herein.
This disclaimer of liability applies to any damage/loss or injury caused by any failure of performance or performance issue, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to alteration of, or use of records, whether for breach of contract, in tort, negligence, or under for any other cause. The user specifically acknowledges that Erowa is not liable for the defamatory, offensive or illegal conduct of other users or third parties and that the risk of injury from the above is borne entirely with the user.
In addition to the above conditions, neither Erowa, nor its affiliates, information providers or content partners shall be liable, regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects or inaccuracies in the information contained herein arising from any delay or interruption in transmission to the user or for any claims or losses arising therefrom or occasioned thereby. None of the above parties shall be liable for any third-party claims or losses of any kind, including, but not limited to, lost profits, punitive or consequential damages. Neither Erowa nor its subsidiaries, information providers or content providers warrant or guarantee that this information is up-to-date, in the correct sequence, accurate or complete. No guarantees as to the results obtained from using the information are given either.

Privacy Policy

1. Scope

This Privacy Policy sets out the steps we have taken to meet the data privacy requirements under Swiss and EU law and other applicable provisions on the collection, storage, use and transfer (“processing”) of personal data.

This Policy describes how we process the personal data that we have received from you via a website or application. This Policy applies exclusively to personal data collected by EROWA, such as via websites, by email or via other online tools and applications.

The Swiss Federal Act on Data Protection (FADP) and, supplementary to it where applicable, the relevant provisions of the EU General Data Protection Regulation (GDPR) shall apply.

2. Processing of personal data; nature, purpose and use

When you visit our website [www.erowa.com], information is temporarily stored on our servers in log files. This is information that the browser on your device sends automatically,
including in particular the following:

IP address
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)
Content requested (specific page)
Access status/HTTP status code
Volume of data transferred
Webpage from which the request has been made
Browser
Operating system and operating system interface
Language and version of the browser software

We process this data for the following purposes:
Personal data means any information relating to an identified or identifiable natural person. A data subject is a person whose personal data is processed. Processing includes any operation involving personal data, regardless of the means or processes used, including in particular the retention, disclosure, procurement, erasure, storage, modification, destruction and use of personal data.
We process the personal data that we require in order to provide our products and services in an effective and user-friendly way that is also uninterrupted, secure and reliable.
We only process personal data after the data subject has given their consent, unless it is permissible for other reasons, such as for the performance of a contract with the data subject and for steps prior to entering into a contract in order to protect our overriding justified interests, because the processing is evident from the circumstances, or after being informed in advance. In this regard, we process in particular information that the data subject transmits themselves when making contact, such as via letter, email, contact form, telephone or social media, and may store such data in a Customer Relationship Management (CRM) system, in online shop software or in similar tools.
We only process personal data for the period required for the applicable purpose or respective purposes. If we are subject to statutory or other obligations requiring us to retain data for a longer period, we restrict such processing accordingly.
We may outsource the processing of personal data to a third party, domestically or abroad. Such processors process the personal data on our behalf. We make sure that these third parties guarantee an adequate level of data protection.
We are present on various social media and other online platforms to communicate with existing and prospective customers and to inform them about our products and services. The General Terms and Conditions (GTC), Privacy Policies and other provisions of the applicable platform operators apply.

Legal basis for processing personal data
We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and other applicable data privacy laws (such as the GDPR).

3. Processing personal data

EROWA collects and processes the personal data of:

users of our websites, whether they are registered with EROWA or not;
recipients of EROWA's newsletters;
participants in market research and opinion polls conducted by EROWA;
participants in the courses, seminars and other events offered by EROWA;
(collectively referred to as “Business Partners”).

The personal data of our Business Partners is generally collected directly from the data subjects when they use the website, request or use products or services, submit reviews and reports, take part in market surveys or other surveys or EROWA events or enter into direct communication with EROWA via email, telephone or other means.

They can, however, also be collected indirectly, such when transactions in favor of a Business Partner or a delivery to one Business Partner by another Business Partner are made on the recommendation of a third party (such as a recommendation by the Business Partner’s contacts) or by obtaining or purchasing supplementary data from third-party data sources (such as social media or address brokers).

EROWA processes the following categories of personal data in particular:

Personal data and contact details: This data includes in particular, but not exclusively: first and last name, home address, telephone number, email address, age, sex, details of any secondary contacts, details of job role, details of prior business correspondence with these people, details of business transactions, requests, offers, products and services, terms and conditions and contracts, details of professional or other interests;

Data relating to deliveries and sales as well as orders and purchases: This data includes in particular, but not exclusively: payment information, other payment details, invoice and delivery address, products and services delivered and sold or ordered and purchased;

Data relating to the marketing of products and services: This data includes in particular, but not exclusively: details about marketing activities, such as newsletter subscriptions, newsletter opt-ins and opt-outs, documents received, invitations and attendance at events and special activities, personal preferences and interests, etc.

Data relating to use of the website: This data includes in particular, but not exclusively: the IP address and other identifiers (such as social media user name, MAC address of smartphone or computer, cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies) or other technologies that collect personal details in an automated way), date and time of website visit or use, pages and content viewed, referring websites, etc.;

4. Data transfer to third parties (including joint data controllers and data processors)

Your data is transferred to our partners (third parties) as necessary for processing on our behalf. If we transfer your data to an external service provider, technical and organizational measures are taken to ensure that the transfer is conducted in accordance with statutory data privacy provisions. If you provide us with personal or business-related data directly, we do not use, process or transfer such data beyond the framework set out by law or in your declaration of consent. We also only transfer your data to external service providers if it is necessary to perform the contract and if they have accepted the relevant provisions on confidentiality and due care. Otherwise, we only transfer your data if we are legally obliged to do so by an official or judicial order.

5. Cookies

We use cookies on our website (session cookies, temporary cookies and permanent cookies). These are small files that your browser creates automatically and which are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not necessarily mean that we can identify you.
One of the uses of cookies is to help us log frequency of use, the number of users and their behavior on our website so that we can make our website safer to use and the information we provide more user-friendly. These cookies are automatically deleted when you leave the website.
We also use temporary cookies to optimize user-friendliness. These are stored on your device for a fixed period. When you visit our website again to make use of our services, it automatically recognizes that you have visited before and remembers the information and settings you entered at the time, so that you do not have to enter them again.
You can configure your browser settings so that no cookies are stored on your computer. If you fully disable cookies, you may not be able to use all the functions on our website.
By continuing to use our website and/or accepting this Privacy Policy, you give us your consent to store cookies on your system, thereby collecting, storing and using personal usage data even after the end of the browser session. You may withdraw such consent at any time by changing the browser default to reject cookies from third-party providers.

6. Analytics tools

Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc., USA. Google Analytics uses cookies (for more information, please see “Cookies”). These cookies allow Google in the USA to analyze data about the use of our website, including IP addresses. Please note that we use the Google Analytics extension on this website with the code “gat._anonymizeIp();” in order to guarantee anonymized collection of IP addresses (IP masking). When anonymization is active, Google truncates IP addresses from within Member States of the European Union or other contracting parties to the Agreement on the European Economic Area. This means that IP addresses cannot be used to identify you. Only in exceptional cases is your full IP address be transferred to a Google server in the USA and truncated there. Google respects the data privacy provisions of the “Swiss USA Privacy Shield” agreement and therefore has an adequate level of data protection. Google uses the information collected to analyze website activity on our behalf, to compile reports for us about such activity and to provide us with other relevant services. You have the option of disabling Google Analytics. For more information, please go to https://tools.google.com/dlpage/gaoptout?hl=en.

Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

SalesViewer
This website uses SalesViewer® technology from SalesViewer® GmbH on the basis of the website operator’s legitimate interests (Section 6 paragraph 1 lit.f GDPR) in order to collect and save data on marketing, market research and optimisation purposes. In order to do this, a javascript based code, which serves to capture company-related data and according website usage. The data captured using this technology are encrypted in a non-retrievable one-way function (so-called hashing). The data is immediately pseudonymised and is not used to identify website visitors personally. The data recording and storage can be repealed at any time with immediate effect for the future, by clicking on https://www.salesviewer.com/opt-out in order to prevent SalesViewer® from recording your data. In this case, an opt-out cookie for this website is saved on your device. If you delete the cookies in the browser, you will need to click on this link again.

7. Social media plug-ins

We use the social media plug-ins listed below on our website to raise our company’s profile. The underlying marketing purpose is a legitimate interest within the meaning of in Article 6(1)(f) GDPR. The applicable provider is responsible for ensuring operations comply with data privacy requirements. When you use these plug-ins, the data processing as a result is carried out with your consent.
If you use the services of these social networks, either independently or in connection with our website, the social media networks analyze your use of the plug-in. In this case, the information is passed on to the social networks via the plug-in.

a) Google Maps
Our website uses Google Maps services (e.g., in-screen or via interfaces/API). Google LLC, USA, may therefore process information about your current location. Google uses various technologies to determine location, such as IP addresses, GPS and other sensors that may provide Google with information about nearby devices, WiFi access points and cell towers, for example.
For details regarding the purpose and scope of the data collection, and the further processing and use of the data by Google and your rights and configuration options in this regard to protect your privacy, see Google’s privacy policies at https://policies.google.com/privacy?hl=en&gl=en .
b) YouTube
Our websites contain at least one plug-in from YouTube, which is owned by Google Inc., LLC 901 Cherry Ave. San Bruno, CA 94066, USA. When you visit one of our webpages that contains a YouTube plug-in, a connection is established to the YouTube servers. This notifies the YouTube server of the specific page you have visited on our website. If you are logged into your YouTube account at the time, this allows YouTube to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your account beforehand. For more information about how YouTube collects and uses your data, see their privacy policy at https://policies.google.com/privacy?hl=en&gl=en.
c) ISSUU
Our website uses at least one plug-in from ISSUU, Palo Alto, CA 94301, USA. When you visit one of our webpages that contains an ISSUU plug-in, a connection is established to the ISSUU servers. This notifies the ISSUU server of the specific page you have visited on our website. If you are logged into your ISSUU account at the time, this allows ISSUU to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your account beforehand. For more information about how ISSUU collects and uses your data, see their privacy policy at https://issuu.com/legal/privacy

8. Newsletter

If you subscribe to our newsletter and confirm that you wish to receive it (double opt-in), we process the following personal data: Last name, first name, email address, company and country. The data is processed for the purpose of authenticating the subscriber at the time of registration, sending a newsletter to the subscriber and detecting whether and when the subscriber opens specific articles in the newsletter.
The data you enter when subscribing to the newsletter is processed by X-Campaign. This data is processed solely on the basis of your consent. You can withdraw such consent at any time, e.g., by clicking the “Unsubscribe” link in the newsletter. Any data processing operations that have already been carried out until that time remain unaffected by withdrawal of consent. When we send newsletters using X-Campaign, we can see if a newsletter has been opened and which links have been clicked. X-Campaign allows us to group recipients into various categories. For more information, please go to: https://www.xcampaign.info/switzerland-en/privacy/ If you do not want this analysis to be done, you must unsubscribe from the newsletter.

9. Access, erasure and rectification

You have the right to access your data that we are storing, at any time. To access your data, please email a subject access request by email to the address below. Proof of identity must also be sent to this address with the request.
You can demand that we erase or rectify your data at any time. You are also of course entitled to withdraw any consent you have given to the processing of your personal data at any time with effect for the future. To withdraw your consent, please email us at datenschutz@erowa.com.
We erase stored data when we no longer require such data for the specified purpose.
With regard to the erasure of data, please note that we are subject to certain statutory obligations that oblige us to retain specific data for a certain period. We must comply with these obligations. If you request that we erase data subject to such a statutory retention obligation, we shall block the data on our system and use it solely to meet our statutory retention obligations. Once the retention period has expired, we shall comply with your request to erase the data.

10. Right to object

If your personal data is being processed on the basis of a legitimate interest, you have the right to object to the processing of your personal data on grounds relating to your particular situation or because you object to direct marketing. If you object to direct marketing, you have a general right to object which we shall comply with even without grounds relating to your particular situation.

11. Data security

We store your data securely and therefore take all reasonable measures to protect your data from loss, access, misuse and modification. Our employees and contractual partners who have access to your data are contractually obliged to maintain confidentiality and observe data privacy requirements. In many instances, it is necessary for us to pass on your requests to affiliated companies. Your data is also handled confidentially in such instances.

Contact details:
This Privacy Policy applies to data processing by:
The Data Controller
EROWA AG
Knutwilerstrasse 3
CH-6233 Büron LU
Switzerland
dataprivacy[at]erowa.com
+41 (0)41 935 11 11
www.erowa.com

You also have a right to lodge a complaint with a supervisory authority.
Supervisory authority for Switzerland
The Swiss Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
3003 Bern.
Switzerland
https://www.edoeb.admin.ch/edoeb/en/home.html

12. Updates and changes to this Privacy Policy

Any changes to this Privacy Policy shall be published on this webpage. This means that you can find out at any time what data we store, and how we collect and use such data. You can save and/or print the data privacy policy here. The latest version of the Privacy Policy is available here: https://www.erowa.com/en/dataprivacy.